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IT Service Desk Analyst Apprentice

VERNACARE LIMITED

Apprenticeship Level 3
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Apply now on the GOV.UK apprenticeship site

About the Role

You will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements.

  • Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests
  • Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune
  • System administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks
  • Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.  Interested? Apply now!
  • 90% of QA apprentices secure full-time employment after completing: This is 20% higher than the national average

About the Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

About the Employer

Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley.  Benefits: 25 days holiday & bank holidays: Enjoy a healthy work-life balance with 25 days of annual leave plus 8 bank holidays. Pension scheme: Access to a competitive pension plan to support your future financial wellbeing. Employee assistance programme (EAP): Free, confidential support and advice for personal or professional challenges. Regular staff forums: Opportunities to share ideas and feedback through regular forums across all sites. Life insurance: Peace of mind with life cover providing 4x your salary to your family. Cycle to work scheme: Save on a new bike and accessories through a salary sacrifice scheme for your commute.

Skills Required

  • Communication skills
  • IT skills
  • Customer care skills
  • Team working

Training Provider

QA LIMITED

Course/Training

Information communications technician (level 3)

Apply by:  
Apply now on the GOV.UK apprenticeship site