ICT Apprentice
VERY PC LTD
Apprenticeship Level 3
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About the Role
Reporting to the Service Desk Manager, you will be working on our helpdesk, responsible for the logging, diagnosis and resolution of client’s hardware and software technical issues. Your day-to-day duties will be varied, and the role requires someone who is not only technically capable but also a great communicator.
- Troubleshooting and Logging of IT issues for VeryPC Support Customers
- Assist with onsite installation of desktops, servers, and other computer related equipment
- Liaise with external support providers when necessary
- Write and maintain internal documentation and knowledgebase articles
- General duties as appropriate to the role
· Excellent telephone manner, good interpersonal and communications skills
· The ability to work under pressure and to deadlines whilst maintaining exceptional customer service
Skills / Experience Required:
· Excellent understanding of desktop and laptop hardware
· Excellent skills diagnosing and resolving both hardware and software faults
· Experience supporting users with Windows 10/11 and Microsoft Office Suite
· Experience Active Directory, Azure AD / EntraID, Microsoft 365 or Intune a plus
The successful candidate may be offered full-time employment.
About the Training
About the Employer
With decades of experience, VeryPC is a UK-based computer manufacturer and IT solutions provider, trusted by schools, colleges, universities, and businesses nationwide. We specialise in designing and delivering high-performance hardware and fully managed IT services tailored to your needs.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Training Provider
NOWSKILLS LIMITED
Course/Training
Information communications technician (level 3)
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