Support Technician Apprentice
AAG I.T. SERVICES LTD
Apprenticeship Level 3
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About the Role
Kickstart your tech career with AAG! We’re looking for a motivated apprentice to join our team and gain hands-on experience while working towards a Level 3 qualification. If you're passionate about technology and eager to learn, this is your opportunity to grow in a supportive and forward-thinking environment.
- Assisting with password resets, hardware setup, antivirus configuration, and endpoint protection installation
- Supporting the rollout of multi-factor authentication and group policy settings
- Logging support requests accurately using Autotask and escalating issues as needed
- Communicating with users via phone, email, messaging, and video calls
- Using internal documentation to troubleshoot and support senior technicians
- Configuring and testing desktops, peripherals, routers, and software like Microsoft Office
- Building foundational knowledge in networking, cloud services (e.g. Microsoft 365), and tools like TeamViewer
- Learning basic scripting over time
- Great internal progression opportunities following the apprenticeship
About the Training
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
About the Employer
With a strong focus on innovation and customer service, AAG works across a wide range of sectors, delivering tailored solutions that make a real impact. Our team is passionate about solving problems, building relationships, and driving success for our clients.
Why Choose AAG for Your Apprenticeship?
Supportive Environment: Apprentices are valued team members, receiving mentoring and guidance from experienced professionals.
Real Career Progression: Many of our apprentices have gone on to secure permanent roles and progress into senior positions.
Hands-On Experience: You’ll work on real projects, gaining practical skills that set you up for a successful career.
Inclusive Culture: We foster a collaborative and inclusive workplace where everyone is encouraged to grow and contribute.
Whether you're starting out or switching careers, an apprenticeship with AAG offers a solid foundation and exciting opportunities in the tech sector.
Skills Required
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
Training Provider
CHESTERFIELD COLLEGE
Course/Training
Information communications technician (level 3)
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