2026 End User Support Apprentice
THALES UK LIMITED
Apprenticeship Level 3
Apply by:
About the Role
Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? Then look no further! We are recruiting apprentices to work as part of the End User Support Team whilst also undertaking an IT Technician Apprenticeship.
- This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now)
- The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests
- You will also be involved in stock management, laptop/desktop builds, software deployments and much more
Due to the nature of the work that we do at Thales, all our roles are subject to security restrictions.
All successful candidates must possess the permanent right to work in the UK and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us.
This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance.
To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process, you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history.
For further details of the evidence required to apply for security clearance please follow this link - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/nationa…
- Option to progress onto higher level training
About the Training
- For this position, you will enrol onto a Information communications technician Level 3 programme, delivered via a virtual delivery model over an 18-month duration
- This programme will provide you with a strong foundation in IT best practice, skills and knowledge
- You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment
- You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team
About the Employer
Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. We support businesses, organisations, and governments in addressing tomorrow’s major challenges by developing advanced Defence, Security, Cybersecurity, Digital Identity, and Aerospace solutions, in the most sustainable, responsible, and ethical manner.
Skills Required
- IT skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
Training Provider
JUST IT TRAINING LIMITED
Course/Training
Information communications technician (level 3)
Apply by: