IT Support Apprenticeship
AMAZON UK SERVICES LTD.
About the Role
Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations.
As an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high-quality first and second-line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.
You’ll be based in one of our UK Fulfilment Centres, where millions of products are processed and shipped to customers worldwide. These are fast-paced, highly energised environments - perfect for those who thrive on learning, problem-solving, and making a real impact.
Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship.
What You’ll Do
- Provide first and second-line technical support to internal users
- Install, configure, and maintain IT hardware and software
- Use diagnostic tools to troubleshoot and resolve network or system issues
- Monitor performance, apply security updates, and manage IT assets
- Collaborate with teams across the site to deliver high-quality IT service
- Contribute to improvement and automation projects that enhance efficiency
Upon completing your apprenticeship, you’ll be qualified for role IT Technician.
With experience, you can continue to progress into specialist or leadership roles across Amazon’s vast operations network, supporting innovation and reliability in our global technology systems.
About the Training
At Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, supported by world-class coaching, mentoring, and structured training.
This 18-month programme combines on-the-job experience with formal learning, giving you the opportunity to earn a recognised qualification while developing practical technical skills. You’ll spend 80% of your time working alongside IT professionals and 20% in structured learning, supported by your training provider and manager.
As part of your off-the-job learning, you may occasionally travel to a training centre, depending on your provider’s location.
About the Employer
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Training Provider
QA LIMITED
Course/Training
Information communications technician (level 3)