IT Technician Apprentice
Wise Origin
About the Role
<p>We are seeking a motivated and enthusiastic individual to join our team as an ICT Level 3 Apprentice (Tech 1). This role is ideal for someone with a passion for technology who is eager to build practical skills while working toward an industry-recognised Level 3 ICT qualification.</p>
Key Responsibilities
- Provide first-line technical support to staff, including resolving basic hardware, software, and network issues
- Assist in setting up, configuring, and maintaining computers, mobile devices, printers, and network equipment
- Log, track, and manage support tickets to ensure timely resolution
- Install and update software in accordance with company policies and cybersecurity best practices
- Support the monitoring and maintenance of IT systems, including backups and routine checks
- Assist with user onboarding—including account setup, device preparation, and system access
- Contribute to documentation of IT procedures, troubleshooting guides, and asset management records
- Maintain a professional and customer-focused approach when supporting users
- Proactively learn, develop, and apply new technical skills in line with the apprenticeship training programme
- Visit client sites to support IT fixes
A driver, with access to their own vehicle, to allow for visits to clients' sites.
- Possible progression available for the right applicant on completion
About the Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
About the Employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
- Patience
Training Provider
LEARNING FOR FUTURES LTD
Course/Training
Information communications technician (level 3)