Information Communications Technician Apprentice
MY PENSION EXPERT LIMITED
About the Role
Join our friendly IT team as an ICT Apprentice! You'll provide first-line technical support to colleagues across the business while gaining hands-on experience troubleshooting hardware and software issues, configuring devices, supporting users, and helping manage business systems and technology services.
General duties including:
User Support
- Provide first-line technical support to staff via phone, email, Microsoft Teams, and in person
- Log, update, and manage support requests through the IT Service Desk
- Assist users with password resets, account access issues, and basic troubleshooting
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
- Escalate complex issues to senior members of the IT team when required
Hardware and Device Management
- Prepare and configure laptops, desktops, mobile phones, and other IT equipment
- Assist with new starter and leaver processes, including account creation and equipment allocation
- Install and maintain approved business software
- Maintain accurate records of IT assets and equipment. Systems Administration
- Assist with the administration of Microsoft 365 and Active Directory
- Support user account management activities
- Help monitor system performance and report issues
- Assist with software updates, patching activities, and general maintenance tasks
Cybersecurity
- Support the IT team in maintaining cybersecurity controls and best practices
- Assist with security awareness initiatives across the business
- Monitor and report suspicious emails or security concerns
- Help ensure devices comply with company security standards
Documentation and Continuous Improvement
- Create and maintain user guides and technical documentation
- Contribute to process improvements and IT projects
- Maintain accurate records of support activities and resolutions
- Participate in team meetings and training sessions
You must be able to travel to and from work and college.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
About the Training
Training will be at Doncaster College where you will access a wide range of facilities on offer.
Block release/ Day release.
You will undertake the Information Communications Technician standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
You will undertake Functional Skills for English and/or Maths if needed.
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an IT Technician of the future!
About the Employer
My Pension Expert are the UK’s leading at-retirement financial adviser, committed to helping clients make informed decisions about their retirement. Our specialists provide clear, expert pension adviser to help maximise the potential of the clients pension and to help them understand what options are available.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Training Provider
DN COLLEGES GROUP
Course/Training
Information communications technician (level 3)