Kia Parts/Service Advisor Apprentice

The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. Kia Parts and Service Advisor Apprentices will obtain the knowledge, skills and behaviours needed to not only become an expert Kia Parts/Service Advisor but also ensure they have a successful career with Kia whilst maximising personal growth.

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside expereinces Kia Parts and Service teams.

Some of your day to day duties will include: 

• Customer contact

• Taking customer bookings and scheduling services and repairs

• Communicating the customers work and faults to the vehicle technicians

• Handling customer complaints

• Advice and guidance for vehicle care and warranty retention and warranty claims

• Sales/advice for accessories and modifications

• Collating information for CSI

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

• One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby)

• One workplace visit face to face with their dedicated Skills Coach

• One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor

• One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accomodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme(if required).