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Kia Genius Apprentice

BURROWS MOTOR COMPANY LIMITED

Apprenticeship Level 3
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Apply now on the GOV.UK apprenticeship site

About the Role

The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. The Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction and representing the brand by providing market leading information about EV’s and the benefits of purchasing a EV Vehicle.

  • Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact
  • Listening to customers to understand their needs, questions and aspirations, creating a non-pressurised sales environment.
  • Advising customers on electric car ownership including EV grants
    Recognising and dealing with any customer queries or issues that may arise
  • Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership

About the Training

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

·        • One college block attendance with teaching delivered by dedicated Tutors (both via VCT and face to face at the academy)

·        • One workplace visit face to face with their dedicated Skills Coach

·        • One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor

·        • One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

About the Employer

Whether you're a private motorist or a company car driver, you'll find new Kia offers and constantly changing stock of Kia Approved used cars. As a Kia approved retailer, we also offer a full aftersales service including servicing, repair, warranty, parts and accessories. Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality - it explains why so many people chose our cars and why we keep growing all over the world. Plus, with our state-of-the-art European factory, the future is brighter than ever for Kia..

Skills Required

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative

Training Provider

SKILLNET LIMITED

Course/Training

Customer service specialist (level 3)

Apply by:  
Apply now on the GOV.UK apprenticeship site