Customer Service Specialist Apprentice
GRAVEL MASTER LTD
About the Role
This is a fantastic opportunity for a hardworking, reliable apprentice to join our family business, founded in 1988 specialising in decorative aggregates and horticultural landscaping goods, to provide high-quality service and support to our customers, whilst working towards an Advanced Level 3 Customer Specialist qualification.
Working with us as a Customer Service Specialist apprentice, you will play a key part in the success of our business by contributing to helping maintain a high standard of service. For the right apprentice, this role will lead to a permanent position.
The role will include various customer service duties with the aim of developing and having more responsibility during your apprenticeship:
- Customer Service Calls - inbound and outbound
- Handle a range of customer enquiries via telephone
- Handle a range of customer enquiries via email
- Product ordering
- Liaising with customers after orders are placed
- Manage customer expectations and provide excellent levels of customer service
- General office administration and use of Microsoft packages, such as; Outlook, Excel and Word
- Working with our CRM system
- Work within the team to add value to our service to maintain our high customer service standards
- Data checking and inputting
- Assisting all members of the team as and when required
- Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives. Full training will be given.
- A real opportunity for progression to a permanent position for the right applicant
About the Training
Level 3 Customer Service Specialist apprenticeship standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
- End-Point Assessment (EPA)
- This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.
About the Employer
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
Training Provider
C.M.S. VOCATIONAL TRAINING LIMITED
Course/Training
Customer service specialist (level 3)