Medical Receptionist Apprentice

You will be assisting the medical centre with the smooth running of the business by offering an efficient, friendly and courteous first point of contact to visitors and patients to the centre.

• Greeting and receiving patients who arrive for appointments and
  making sure that they see the correct doctor at the correct time.
• Dealing courteously with patients’ queries and requests
• Making appointments for patients with the doctors, nurses and all other primary care staff
• Making appointments, helping patients and taking messages
• Ensuring that accurate messages are recorded and delivered to
  the correct person. Attending practice meetings
• Filing patient records and retrieving the records when necessary.
• Recording requests for home visits, ensuring that all requests are
  passed to the relevant doctor.
• Using SystmOne, deal with workflow and tasks on a daily basis.
• Mark up and distribute post ready for Scanning.
• Scan letters into patient records and enter relevant data onto the
  computer system.
• Collecting and recording practice statistics for audit purposes.
• To carry out general clerical duties, including filing, photocopying,
  laminating and the use of other equipment as required.
• Perform any other appropriate duties as may be delegated from
  time to time by the Practice Manager or Deputy Practice Manager
• Taking requests from patients for medication either by post or online via patient online request or MOL.
• Issuing repeat prescriptions electronically
• Dealing with prescription queries
• Performing prescription call back

• Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
• The apprentice will spend 20% of their working hours in off the job activities and training.
• On the job and off the job training will be delivered in the
  workplace.