Apprentice Customer Service Associate (within the sales department)

Do you want to work for a well-established and supportive employer? With this active role within their sales team, you’ll learn about a variety of areas within the business and offer support to customers. This is a perfect role for anyone who wants to work in a well-established business with progression opportunities.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

With RNN Group support, this Apprenticeship will give you an insight into and how a large business operates.

This role will specifically develop you into a professional customer service specialist in a vibrant sales team. Working with experienced Civil Engineers and business professionals.

You will learn the skills, knowledge and behaviours to be able to:

• Provide Sales support to a dynamic Civil Engineering business
• Provide administrative support to clients and other stakeholder
• Processing customer orders 
• Handling customer enquiries over the phone and emails
• Following company procedures to handle complaints
• Advising customers of potential sale order delays
• Following up on quotations
• Helping to ensure stock levels and customer back-orders are managed to avoid disruption to the business
• Contributing to weekly report circulation and department/individual KPIs
• Communicate ant system/process issues to line management

If you want to work within a business that has a track record of supporting apprentices into careers, this is the right employer for you.

• Customer Service Practitioner Level 2 Apprenticeship Standard
• Functional Skills maths Level 1 (if required)
• Functional Skills English Level 1 (if required)
• Delivered at place of work each month