Customer Service Co-ordinator Apprentice

The apprentice will support the sales team in their day-to-day operations and planning.

• Admin support for sales team - provide administrative assistance to ASM’s including entering data onto CRM system, managing diaries and scheduling activities to ensure effective communication
• Preparation of Sales Materials - Create and compile sales materials, presentations, and promotional documents to the ASM’s for prospective clients
• Lead generation - proactively identify and generate new leads through various channels such as networking, online research, and referrals, contributing to the overall growth of the sales pipeline.
• Sales enquiries - assess incoming sales enquiries, determine viability/potential value, and distribute appropriately to relevant ASM for follow up and action
• Market research and analysis - conduct market research to identify trends, competitors, potential areas of sales growth
• General sales support - collaborate with ASM’s to develop sales strategy plans, refine proposals and any other sales documents Sales analysis and reporting alongside ASM’s and the Company Director
• Tender Management - Assist and identify new tender opportunities and tender management process
• Telesales - engage with existing customers and potential new clients, following up on leads and establishing strong client relationships

Additional responsibilities:

• Cross departmental support - provide admin support to other departments as needed
• Inventory management - oversee the point-of-sale material ensuring adequate stock levels are maintained and easily accessible
• Trade shows and exhibitions - assist with planning point of sale material, lead fulfilment

• Delivery to be completed on site and off the job training either at Barnsley College or your place of work
• Student to complete a Customer Service Practitioner Level 2 Apprenticeship