Customer Service Apprentice SLHD
ST LEGER HOMES OF DONCASTER LIMITED
About the Role
Starting on 1st September 2025, we are offering a 15-month paid apprenticeship with the opportunity to gain a real insight into a key business area and contribute to delivering excellence for our customers. Motivation, enthusiasm and the ability to use your initiative are key, along with a strong desire to learn.
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The role is based in the St Leger Homes Tenancy Sustainability Team helping to provide the best customer service support to both internal and external stakeholders. It is a busy team delivering a wide range of functions within the team
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Dealing with telephone enquiries from tenants, stakeholders and agencies, such as Doncaster Council and Department for Work and Pensions
Inputting data regarding tenants’ circumstances, ensuring details are always up to date -
Contacting tenants and taking payments over the phone
Working closely with staff from our Tenancy Support Officers and Income Management team
Although a permanent position cannot be guaranteed at the end of the apprenticeship, our Career Start Co-ordinators will support the apprentice in applying for a permanent position either at St. Leger Homes or elsewhere.
About the Training
- Training will take place in the workplace
- Day release at Doncaster College
About the Employer
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
DN COLLEGES GROUP
Course/Training
Customer service practitioner (level 2)