Customer Service Level 2 Apprenticeship

As a Client Relations Apprentice, you will be the first point of contact for our clients, assisting with enquiries, scheduling appointments, and ensuring a seamless client experience. You will work closely with our Marketing/Client Relations team, as well as provide administrative support to our Family Law Department across various offices.

Key Responsibilities:

• Greet and welcome guests as soon as they arrive at the office, directing them appropriately, copying any documentation required and making them drinks
• Answer, screen, and forward incoming phone calls, ensuring proper redirection
• Arranging client meetings
• Update calendars and schedule meetings
• Administrative support to the organisation
• Taking payments
• Tasks in relation to the onboarding of clients
• Ensure interview rooms are tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Update calendars and schedule meetings
• Maintain accurate client records and update information as needed
• Other clerical duties where required such as filing, photocopying and scanning

• Customer Service Practitioner Level 2 Apprenticeship Standard