Customer Service Apprenticeship L3
South Yorkshire Housing Association
Apprenticeship Level 3
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About the Role
We are seeking an enthusiastic Trainee Estate Agent to join our dynamic team and gain hands-on experience in both sales and lettings. This is an excellent opportunity to develop a career in property with full training and ongoing support.
Key Responsibilities:
- Assisting with residential property sales and lettings processes
- Preparing and marketing properties for sale and rent (including online listings and brochures)
- Booking and conducting property viewings for buyers and prospective tenants
- Handling enquiries via phone, email, and in-person, providing excellent customer service
- Supporting negotiations between buyers, sellers, landlords, and tenants
- Assisting with tenancy referencing and lease documentation
- Maintaining and updating accurate client and property records
- Supporting the team with sales progression, renewals, and compliance tasks
- Learning how to generate property valuations and source new business opportunities
N/A
The apprentice can progress within the company once they have completed their Customer Service Specialist L3 . They might want to complete a team leader qualification.
About the Training
The apprentice will complete a L3 Customer service specialist qualification, they will get full on the job training with the employer as well as support from their SCL trainer, they will receive 20% off the job training per week.
About the Employer
About Crucible Homes
At Crucible Homes, we pride ourselves on delivering exceptional service founded on Knowledge, Trust, Integrity, Commitment, and Passion. As a respected estate agency, we support clients through one of life’s biggest milestones—whether buying, selling, letting, or renting property.
Skills Required
- Customer care skills
- IT skills
- Communication skills
- Presentation skills
- Team working
Training Provider
SCL EDUCATION & TRAINING LIMITED
Course/Training
Customer service specialist (level 3)
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