Customer Service Apprentice

Are you passionate about great customer service and looking to start your career in a warm, welcoming environment? Join our friendly team at White's Bakery. As a Customer Service Apprentice you’ll be the first point of contact for our customers. You’ll also support the team with essential administrative tasks to keep the bakery running smoothly.

• Supporting the development of the business when working with customers with regard to increasing turnover (sales) and company image. Positively represent and promote the company to any external company we deal with.
• Undertake the day-to-day input of transactions onto the Excel spreadsheet and the maintenance of company records, including the inputting and completion of postings data, using formulas and macros.
• To deal effectively with the telephone in coming / out-going calls.
• To deal with customers in a friendly and positive manner
• To handle correspondence daily for Management and Administrative staff.
• To produce accurate letters and weekly reports.
• Effective use of the Bakery Software system.
• Maintain filing systems for the business.
• To ensure confidentiality on all appropriate matters, and recognise that any breach of this confidentiality will be treated seriously.
• Support in covering for holidays and sickness.
• Undertake any other tasks that are appropriate to the post and which reflect the needs of the company, to be negotiated by the post holder and their line manager.

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.