Customer Service Advisor Apprentice
ENVASES LIVERPOOL LTD
About the Role
Join our dynamic customer service team in a leading packaging manufacturer, where you'll develop essential communication and problem-solving skills. This hands-on role offers real-world experience, professional growth, and the chance to make a meaningful impact in a fast-paced industry.
- Entering the sales order on SAP.
- Maintains forecast and ensuring the order book is updated.
- Creation of credit notes for returns from customers.
- Communicates clearly with customers in relation to delivery dates, possible delays and quality issues.
- Records delivery problems (NOTIF) and undertakes actions in order to resolve them.
- Gather the required information for item creation and fills in new item requests.
- Addresses logged invoice issues with the finance department.
- Ensures that customer data is well maintained and that sales administration is kept in good condition.
Upon successful completion of the apprenticeship, there is a strong possibility of being offered a permanent role within the customer service team. We are committed to developing talent and often retain apprentices who demonstrate enthusiasm, reliability, and a willingness to grow with the business.
About the Training
This apprenticeship is delivered through work-based learning, allowing you to gain practical experience while working in a busy customer service environment. You’ll receive regular visits from a dedicated assessor, who will support your progress, provide feedback, and help you build a portfolio of evidence towards your qualification. Training is tailored to your role, ensuring relevance and immediate application of skills.
About the Employer
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Training Provider
HUGH BAIRD COLLEGE
Course/Training
Customer service practitioner (level 2)