Customer Service Apprentice

An apprenticeship opportunity to work in the sales, customer service and administration departments at Cogne UK LTD. We are the market leaders in the stockholding and processing of Stainless and Tool Steel products, with over 2000 tonnes of stock held here at our Sheffield warehouse.

• Preparing and submitting of quotations to customers
• Input of sales orders to assist individual internal sales staff
• Archiving of sales quotations, customer confirmation orders and any related contract review
• Liaison between sales, production planning, purchasing, stock control, accounts and admin
• Liaise by telephone and email with customers and suppliers to manage expectations
• Other duties after suitable training by the line manager
• Prepare and submit material documentation to customers via email
• Archiving of all documentation relating to customers, delivery notes, material certification, production orders
• Assisting with booking of goods, consumables and sundry purchases
• Liaison between admin and sales, production planning, purchasing stock control and accounts
• Assisting with customer collections and general enquiries with other admin staff at reception
• Liaise by telephone and email with customers and suppliers to manage expectations
• Assist production with control of processing orders
• Other duties after suitable training by the line manager
• Training on system software packages will be provided

Attendance at The Sheffield College, 6 sessions per year. The rest of the training is online and work-based.