Business Support Administrator Apprentice
DURA-ID SOLUTIONS LIMITED
About the Role
<p>Are you passionate about delivering excellent customer service and eager to kickstart your career in a dynamic and essential industry?To support the smooth running of the customer service function within a label manufacturing business that supplies labels to the construction industry. </p>
- Act as the first point of contact for customer enquiries (phone, email, and in person).
- Support the processing of orders for construction labelling products, quotations, and delivery documentation.
- Assist in resolving customer queries regarding product suitability, durability, compliance requirements, availability, and lead times.
- Learn and apply knowledge of label products, printing specifications, and their applications in construction (e.g., safety signage, equipment labels, hazard warnings).
- Maintain accurate records in company systems (CRM/ERP).
- Liaise with production, warehouse, and logistics teams to ensure customer requirements are met.
- Support the preparation of customer reports and updates.
- Handle complaints professionally and escalate where necessary.
- Promote a positive company image by providing excellent service and adhering to company values.
Due to the nature of the business you will be required to be over the age of 18 and have a full driving licence as we are not on a bus route.
On successful completion of the apprenticeship, potential progression routes include:
- Customer Service Advisor (Level 3)
- Sales Support Administrator
- Account Management
About the Training
Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.
- Functional Skills in English and Maths (if not already achieved).
- Mentoring and support from experienced colleagues.
About the Employer
We are proud to be a leading label manufacturer across the UK, offering label printing services across various industries, addressing common challenges such as products arriving without proper identification, labels becoming unreadable or faded, and damage caused by exposure to heat.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Training Provider
BARNSLEY COLLEGE
Course/Training
Customer service practitioner (level 2)