Apprentice Neighbourhood Support Officer

<p>Join as a Neighbourhood Support Officer and play a vital role in supporting tenants and communities across Sheffield. You will provide excellent customer service, administrative and financial support to internal and external customers, and help deliver and maintain tenancies.</p>

Neighbourhood Support Officers are the friendly first point of contact for tenants and service users via phone calls, e-mails, or in-person at one of the First Point Receptions.

• You will work closely with colleagues and partner agencies to deliver positive outcomes
• You will utilise various systems to accurately record and extract data, process correspondence, manage complaints and manage inboxes
• You will arrange meetings, take notes, and ensure accurate records are kept
• You will manage purchasing, petty cash, and process invoices in line with procedures
• You will need excellent IT skills, and must possess sound written and verbal skills

We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic. This is a key position, responsible for making a vital contribution to income collection and recovery and therefore protecting the Housing Revenue Account.

• You will be working towards a level 2 housing qualification
• Training will be one day a week
• Training centre is located at CDC training, cricket inn road, manor lane, Sheffield, S2 1TR