Lettings and Resident Experience Apprentice
HABODEL PROPERTY SERVICES LIMITED
About the Role
<p>The Lettings and Resident Experience Apprentice will support the National Lettings and Resident Experience team by delivering a high standard of customer service across the full lettings & resident experience lifecycle.</p> <p> </p>
Lettings and Sales Support
· Manage incoming enquiries and leads, ensuring timely and professional responses
· Support diary management for viewings, appointments, and follow-ups
· Assist with drafting and maintaining property advertisements
· Promote a positive brand presence through awareness of Google reviews and social media activity
Administration & Compliance
· Complete administration tasks within Abode and Rent Profile systems
· Support the referencing process, ensuring accuracy and compliance
· Carry out Right to Rent checks in line with legal requirements
· Maintain accurate records and documentation across all systems
Resident Experience
· Support the move-in process, including post–move-in feedback follow-ups
· Act as a point of contact for resident queries, ensuring a positive customer journey
· Assist in monitoring resident satisfaction and identifying areas for improvement
Complaints Handling
· Log and record complaints accurately
· Chase internal teams for responses to ensure SLA compliance
· Support resolution tracking and communication with residents
You must be able to travel to and from work and college.
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
About the Training
Blended approach – Day release one day per week at Doncaster College, 121 tutorials including additional hybrid learning.
You will undertake The Level 3 Customer Services apprenticeship standard.
You will undertake Functional Skills for English and/or Maths if needed
You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.
About the Employer
Founded in 2013, G2M have developed a unique platform for the volume aggregation of the Private Rental Sector (PRS) and are aiming to become the UK’s largest operator of single-family homes to rent. Currently in the UK, 98% of the 5.5 million private rental homes are owned by individual private buy-to-let landlords. These are of variable asset quality and often provide poor management service levels. 25% of all UK property stock is considered ‘non decent standard’ and as a result over 15% of UK carbon emissions are from the UK’s residential property base. G2M is not a developer, but is a volume aggregator of existing property assets, aiming to provide institutional access to this fragmented, diversified and geographically spread asset base. In order to do this, G2M is pioneering the UK-wide regeneration of residential properties and has an unrelenting focus on improving home energy performance delivering, higher quality, more economic homes to rent combined with best-in-class management service levels. G2M’s operations, under the trading name of Habodel, are truly unique in the UK and will offer the ability to collect and analyse resident data on a large scale to revolutionise the PRS market, not only improving home and living standards for the average UK renter, but also providing secure and robust investment income for institutions and assisting the UK in meeting its carbon reduction targets.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
DN COLLEGES GROUP
Course/Training
Customer service specialist (level 3)