Student Services Apprentice
Barnsley College
About the Role
This is a fantastic opportunity for an apprentice to work for this established employer. The role will be supporting our Student Funding and wider Student Services team with the day-to-day duties of the business.
- To support the Student Services front service Reception and Information Points
- Answering and directing inbound customer enquiries, both over the phone, in person and via email
- Building and maintaining positive relationships with Students, staff and external stake holders
- Helping resolve issues and being the first point of call via telephone
- Management of post collection and distribution
- Deal with incoming and outgoing mail
- Responsible for checking and inputting data information on to reports and systems
- Receive and communicate messages to all areas of the business
- Clerical support to all areas of the business
- To produce information and reports for internal and external use
- Responsible for the accurate maintenance of records
- General admin and maintaining tidiness of the student facing areas
- To assist the Student Funding team in any other duties relevant to the post and business needs
- Any other duties as requested by the placement supervisor, which will assist the trainee complete the Customer Service Practitioner Level 2 Apprenticeship
- Passing a Disclosure and Barring Service (DBS) check
- Possible progression opportunities.
About the Training
- Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work
- Complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2
- Functional Skills in maths and English, if required
About the Employer
We are a further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies. Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good telephone skills
- Professional
- Flexible
Training Provider
BARNSLEY COLLEGE
Course/Training
Customer service practitioner (level 2)