Retail Parts Advisor Apprentice
D M Keith
Apprenticeship Level 2
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About the Role
The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries & at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting & analysing purchasing habits, as well as developing your ability to retain customers.
The role of a Retail (Parts) Advisor Apprentice:
- Building and maintaining relationships with internal and external customers, both in person and over the phone
- Developing relationships with other departments
- Preparing orders
- Meeting deadlines
- Stock control/management
- Processing warranty claims and payment
- Identifying parts
- Business development/ planning
- Marketing and visual merchandising
- Forecasting and budgeting
- Managing logistics, including organising and arranging deliveries
- Please consider the time to travel to the site of employment daily and consider the cost of travel in relation to apprenticeship wages
- The employing retailer dictates the remuneration that apprentices receive
- They are required to pay at least the National Minimum Wage
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Parts process specialist
- Parts supervisor
- Parts manager
- After-sales manager
- May lead to a sales executive
About the Training
- You will learn the key principles, practices and skills that underpin the role
- You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations
- Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
About the Employer
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
Training Provider
MERCEDES-BENZ CARS UK LIMITED
Course/Training
Retailer (level 2)
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