Apprentice Housing Officer
IKE SUPPORTED HOUSING LTD
About the Role
Are you looking to start a rewarding career in housing and make a positive difference to tenants in specialised housing? If so, we are seeking an enthusiastic and motivated Apprentice Housing Officer to join our team.
- Answering calls professionally and calmly, taking relevant information on board to ensure our tenants and shareholders are happy with the smooth running of our services.
- Contacting support providers and assisting with the day-to-day tenancy-related issues that arise, whether it be nominations, voids, anti-social behaviour etc.
- Assisting the Housing Officer in her role with these day-to-day responsibilities.
- Delivery of excellent customer service.
- Managing the tenancy inbox.
- Reporting on any ‘good news’ stories which can be used for social media posts.
- Entries of all tenancy aspects onto SASSHA, our property management software, including ASB, Complaints, tenants' requests, updating risk assessment information etc.
- Chasing care providers for paperwork required for tenancy set-up.
- General & Intensive Housing Management Responsibilities.
- Ensuring tenants and care providers have removed all belongings from void properties/rooms.
- Ensure all tenants are protected using safeguards and IKE’s Procedures.
- Assist with the property visits, reporting any repairs required to the repairs team.
- Working collaboratively with internal and external partners to achieve agreed objectives.
These are desirable but not essential:
- Experience working in the housing sector.
- Experience working in a family-owned small business.
- Knowledge and use of property management software.
- The ability to drive and have a reliable vehicle to be able to get into the office. We are on a couple of bus routes but you may need to check this out first.
The apprenticeship will enable the apprentice to gain a qualification that will progress them to being an experienced Housing Officer, whereby they will be able to manage a portfolio of properties and tenancies independently. Handle tenancy issues, estate inspections, anti-social behaviour cases, and resident engagement.
About the Training
About the Employer
IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association; an organisation Ltd by Guarantee (4713032). The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015 (4822) and is a member of the Housing Ombudsman Scheme.
The company’s primary aim is to deliver supported accommodation for Adults with an adults with Autism, Learning and Physical Disabilities, sensory impairment, and mental health needs. People who are often socially excluded because of their conditions.
At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Reliable & Punctual
- Willingness to Learn
Training Provider
ACORN TRAINING LTD
Course/Training
Housing and property management (level 3)