Customer Experience Apprentice
JOE SHARP PHYSIOTHERAPY LIMITED
About the Role
Join Sharp Physiotherapy as a Customer Experience Apprentice in Bawtry. Support patients through calls and reception duties, build relationships, and deliver an outstanding customer journey. Learn business systems, AI tools and process improvement techniques while developing valuable customer service skills in a growing, family-run business.
- Welcoming patients to the clinic and creating a positive first impression.
- Managing the reception desk and supporting the day-to-day running of the clinic.
- Answering inbound calls from new and existing patients and dealing with enquiries professionally.
- Making outbound calls to prospective patients who have requested information or a discovery call.
- Building rapport with patients and helping them understand the services available.
- Booking, rescheduling and managing patient appointments using clinic systems.
- Maintaining accurate patient records and handling confidential information in line with company policies.
- Supporting patients throughout their journey to ensure an exceptional customer experience.
- Resolving customer queries, concerns and complaints in a professional and timely manner.
- Learning about physiotherapy services, treatments and the patient journey through ongoing training.
- Using internal business, marketing and communication systems to support clinic operations.
- Assisting with the review and improvement of customer service processes and systems.
- Developing knowledge and practical skills in the use of AI tools within a modern healthcare business.
- Participating in team meetings, staff training sessions and personal development activities as part of the Level 3 Customer Service Specialist apprenticeship.
At Sharp Physiotherapy, we see apprentices as long-term members of the team rather than short-term employees. We are committed to investing in our apprentices' development, providing ongoing training, support and progression opportunities throughout their journey. This role offers the potential to progress into a permanent full-time position upon successful completion of the apprenticeship, with opportunities to take on increased responsibility as the business continues to grow.
Several apprentices who have previously completed apprenticeships with us remain with the business today in valued full-time roles, demonstrating our commitment to developing and retaining talented people.
About the Training
The apprentice will primarily take place at our Bawtry location. However, we will consider applicant location and determine if it's best to work more flexibly between our other sites in Newark or Lincoln.
Training by DN Colleges Group will take place on a Tuesday every other week.
About the Employer
Sharp Physiotherapy is a growing, family-run healthcare business dedicated to delivering exceptional patient care and customer experience. With clinics serving communities across the region, the company combines expert physiotherapy treatment with a friendly, supportive approach that puts patients first. The business has experienced significant growth in recent years and is continually investing in its people, systems and technology, including the use of innovative AI tools to enhance customer service and operations. Apprentices joining the team will become part of a forward-thinking organisation that values development, teamwork and long-term career progression.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Professional telephone manner
- Empathy and compassion
- Confidence with people
Training Provider
DN COLLEGES GROUP
Course/Training
Customer service specialist (level 3)