Customer Service Apprentice
United Carpets and Beds
About the Role
This a fantastic opportunity for an enthusiastic apprentice to join a well-established family business in a customer-facing retail sales role with strong opportunities for progression, learning and development. We work as part of a large national group franchise operation but are a small friendly team at Worksop.
United Carpets require a Customer Service Apprentice for their Long Eaton branch, the shop is open 7 days per week and the Apprentice will be required to work 5 days per week including weekends and bank holidays and annual leave is 20 days per year. The ideal person must have good customer service skills, be numerical and have good English language skills and be physically fit and must also be able to work on their own or as part of team.
The Worksop branch is a retail sales shop dealing with the public and all aspects of paperwork and financial elements involved, the right candidate must be physically fit as the role involves taking receipt of cut length carpets, underlay and rolls of carpet that have to be racked up.
Specific duties to include:
- Greeting and serving customers
- Answering telephone enquiries
- Taking in carpet stock deliveries
- Measuring Carpets for Customer and arranging delivery/dispatch
- Displaying stock
- Dispatching stock
- Processing paperwork
- Maintaining shop appearance
There is a lot of day to day manual handling as part of this role.
If the Apprenticeship is successful there will be opportunity to progress and develop within the company.
About the Training
About the Employer
United Carpets have established themselves as the UK’s largest franchised carpet retailer.
A family owned and run business until its public offering in 2005, United Carpets have lost none of the values that have created its reputation....for bringing ‘value for money flooring’ to ‘everyone’.
Now with 85 stores established across the UK and more stores opening all the time, United Carpets status as a publicly quoted company has allowed it to expand and strengthen its service and support areas.
Skills Required
- Communication skills
- Attention to detail
- Customer care skills
- Logical
- Initiative
Training Provider
MILLBROOK MANAGEMENT SERVICES LIMITED
Course/Training
Customer service practitioner (level 2)