Front of house Apprentice
Wortley Hall
Apprenticeship Level 2
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About the Role
To provide the highest possible standard of reception services to all customers and staff.
- To be pro-active in greeting and welcoming customers on arrival and ensuring that all initial needs and requirements are met.
- To operate booking, billing, payment and invoicing systems and procedures effectively, ensuring that all monies are secure and any discrepancies reported.
- To facilitate the smooth flow of information and communications to all departments and managers. To maintain confidentiality with regard to information collected.
- To deal with all customer enquiries in an effective and efficient manner
- To fulfill administrative duties and to provide clerical support as required
- To ensure that the reception area is tidy and clean at all times and that any Health & Safety issues are reported to a Health & Safety Officer/Manager
- To work effectively as part of the hotel team to ensure the highest level of customer satisfaction
- To continually develop yourself and others in your role at the hotel and seeking wherever possible to improve service to customers
- To comply with any reasonable instruction given by a senior manager and any other duties that may be required from time
Progression opportunities will be discussed.
About the Training
About the Employer
Wedding Venue
Skills Required
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Training Provider
LINDEN MANAGEMENT (UK) LIMITED
Course/Training
Customer service practitioner (level 2)
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